hbjee's Privacy Policy — Your Data Is Our Responsibility
hbjee treats the protection of every user's personal information as its highest priority. This policy clearly explains what information we collect, how we use it, and what your rights are.
Introduction & Scope
hbjee ("we", "our", "platform") is an online gaming service operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all users of our website and related services.
When you register on hbjee, play games, or use any of our services, you are considered to have consented to the data collection and usage practices described in this Policy. This policy is written in plain language so you can understand it easily.
Important: If this policy changes, we will publish the updated date on the website. For significant changes, registered users will be notified by email. We recommend visiting this page regularly.
What Information We Collect
hbjee only collects information that is necessary to provide our services. Below is a description of the different types of information we collect:
Identity Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred language
Financial Information
Information collected to process transactions:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction date and amount
- Preferred payment method
Technical Information
Collected automatically when you use the site:
- IP address
- Browser type and version
- Device type (mobile / desktop)
- Operating system
- Site usage time and session data
Gaming Activity Information
Stored to improve your gaming experience:
- Preferred game categories
- Betting history
- Bonus claims and wagering progress
- VIP level and points
- Session duration
About Cookies: hbjee uses cookies on its website to manage sessions, maintain security, and remember user preferences. Cookies can be disabled from your browser settings, though some services may not function properly as a result.
Purpose of Using Information
hbjee uses the information you provide for the following legitimate purposes. We do not use any information for unnecessary purposes or sell it to third parties.
3.1 — Service Operation & Account Management
Identity information is essential for creating, managing, and securing your account. It is used to confirm logins, recover passwords, and detect suspicious activity.
3.2 — Transaction Processing
Financial information is used to correctly complete deposits and withdrawals via bKash, Nagad, and Rocket. It is necessary for verifying each transaction and completing withdrawals within 1 hour.
3.3 — Age & Identity Verification
hbjee is for users aged 21 and above only. By verifying the date of birth and identity documents provided, we ensure that minors cannot access the platform.
3.4 — Providing Customer Support
When providing support via live chat or email, our team may view your account information to resolve issues quickly. Support communications are kept on record for quality control purposes.
3.5 — Technical Improvement & Security
We use technical information to identify platform errors, improve site performance, and prevent fraud. It also helps maintain SSL encryption and security protocols.
3.6 — Responsible Gaming Support
By analyzing gaming activity data, we can identify potentially problematic behavior and, where needed, direct users to responsible gaming resources.
Information Sharing & Third Parties
hbjee never sells your personal information. However, limited information may be shared with trusted partners in specific circumstances:
4.1 — Payment Service Providers
Necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions. These third parties follow their own privacy policies and use the information only for payment purposes.
4.2 — Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may access certain technical session data for the proper functioning of their games. Personal identity information is not shared with them.
4.3 — Legal Obligations
Some information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, we will only provide what is legally required.
4.4 — Fraud Prevention
If fraud or deception is suspected on an account, necessary information may be provided to investigative authorities. This is done in the interest of protecting all users.
No-Sale Guarantee: hbjee never sells, rents, or exchanges your personal information to advertisers, marketing agencies, or any other third party.
Data Security Measures
hbjee is committed to keeping your information secure from both a technical and procedural standpoint. The following security measures are applied on our safe and reliable platform:
SSL Encryption
All data exchanged between your browser and our servers is secured by SSL (Secure Socket Layer) encryption. This ensures that no third party can intercept the data in transit.
Password Protection
Your password is never stored in plain text. It is stored in a transformed form using industry-standard hashing algorithms, meaning even our staff cannot see your password.
Access Control
Only authorized staff can access the information they need. Each employee's access is restricted in line with their specific responsibilities.
Security Monitoring
Our systems are under continuous monitoring. Unusual activity is automatically detected and immediate action is taken.
Your Role: You are equally important to your account's security. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, contact [email protected] immediately.
Data Retention Period
hbjee does not retain information longer than necessary. Below is a description of the retention period for each type of information:
6.1 — Active Account Data
All account and transaction data is retained while your account remains active. This is necessary to provide you with full service and to resolve any disputes.
6.2 — After Account Closure
Even after an account is closed, core information may be retained for a specified period to meet legal obligations and resolve potential disputes. After that period, the data is securely deleted.
6.3 — Technical Logs
IP addresses and session logs are generally kept for up to 90 days, which is sufficient for security investigations. After that, they are automatically deleted.
6.4 — Support Communications
Support conversations via live chat and email are retained for a reasonable period for quality improvement and dispute resolution purposes.
Your Rights & Choices
hbjee believes you should have full control over your own information. Your rights are described below:
Right to Access Information
You can log in to your account at any time to view your stored information. To request additional information, contact us at [email protected].
Right to Correct Information
If your profile contains incorrect or outdated information, you can request that it be corrected. Our support team will update the information after completing the necessary verification.
Right to Close Account
You may request to close your account at any time. Any outstanding balance must be withdrawn before closure. Some information will be retained for a specified period due to legal obligations.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, change your preferences in your account settings or contact support. Essential service-related communications will continue.
For any data-related requests
To exercise your rights or for any questions related to your information, contact our 24/7 support via live chat or email: [email protected]
Protection of Minors
hbjee strictly operates for users aged 21 and above only. We take the following steps to protect minors:
8.1 — Age Verification
The date of birth provided at registration is verified. Identity documents may be requested in suspicious cases. If a user is suspected to be a minor, their account is suspended immediately.
8.2 — Guardian Alert
If a guardian suspects their child is using this platform, report it immediately to [email protected]. We will investigate promptly, take action, and delete any information belonging to the minor.
8.3 — Data of Minors
hbjee does not knowingly collect any information from users under the age of 21. If evidence is found that a minor's information exists in our system, it will be deleted immediately.
Policy Changes & Updates
hbjee reserves the right to periodically revise this privacy policy due to business changes, legal requirements, or service improvements.
9.1 — Notice of Changes
If there are significant changes to this policy, a notification will be sent to the registered email address. For minor changes, the "Last Updated" date at the top of the page will be updated.
9.2 — Consent
Continuing to use the platform after changes have been made will be considered as consent to the new policy. If you do not agree to the changes, you have the right to close your account.
9.3 — Previous Versions
To request a copy of any previous version, please contact [email protected]. We keep the last two versions on record.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, feel free to reach out to the hbjee support team. We provide assistance in both Bengali and English.
Live Chat
For instant 24/7 support, use the live chat on the website.
For data-related requests and privacy questions:
[email protected]
Hours
7 days a week, 24 hours a day — Bangladesh Standard Time (BST, UTC+6).
Related Policies: To understand hbjee's complete legal framework, we recommend reading our Terms and Conditions and Responsible Gaming Policy.