hbjee's Complete Terms & Conditions

1.1 Definitions

In these Terms, the following words and phrases are used with the meanings given below:

• "Platform" — The hbjee website, mobile version, and all related services.
• "User" or "You" — Any person registered on the platform.
• "Account" — Your personal hbjee user account.
• "Bonus Funds" — Money granted through promotional offers, withdrawable subject to meeting specific wagering conditions.
• "Real Money" — Funds you have deposited yourself.
• "Services" — Sports betting, casino games, virtual sports, and other entertainment activities.

1.2 Scope of Terms

These Terms apply to all services on the hbjee platform. Additional special conditions may exist for each specific service and will apply alongside these general Terms. If there is any conflict between special conditions and general conditions, the special conditions for that specific service will take precedence.

2.1 Age & Eligibility Requirements

To create an account and use the services on the hbjee platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age (for 21+ only).
• You must be a natural person and act on your own behalf.
• You must not have any legal restriction that prohibits participation in online gaming.
• If you have previously been banned at your own request or by hbjee's decision, you may not open a new account.

2.2 One Account Policy

Each user may operate only one account. Creating multiple accounts using the same person, family, address, IP address, or payment method is strictly prohibited. If multiple accounts are found, hbjee reserves the right to close all associated accounts and forfeit any bonus funds.

2.3 Account Security

The security of your account is entirely your responsibility. Never share your login credentials with any third party. If you suspect unauthorized access, contact [email protected] immediately. You are responsible for all activity carried out from your account.

3.1 Accepted Payment Methods

hbjee currently supports transactions through the following mobile banking methods:

• bKash — bKash mobile banking
• Nagad — Nagad digital financial service
• Rocket — Dutch-Bangla Bank mobile wallet service

The payment account used for transactions must be registered in your name. Using third-party payment methods is not permitted.

3.2 Limits & Processing Times

3.3 Withdrawal Verification

Before processing a withdrawal request, hbjee may request additional information or documents to verify identity and confirm account authenticity. This step is taken as part of fraud prevention and anti-money laundering policy.

4.1 Welcome Bonus

hbjee offers new users a 100% bonus on their first deposit, up to ৳5,000. To receive this bonus, the first deposit must be at least ৳100.

Example:

• ৳1,000 deposit → ৳1,000 bonus → total balance ৳2,000
• ৳12,000 deposit → ৳5,000 bonus (maximum cap) → total balance ৳17,000

4.2 Wagering Requirements

Before withdrawing the welcome bonus, you must complete wagering of 25 times the bonus amount. Wagering is calculated only on the bonus amount, not on the deposit amount.

A specific time limit applies for meeting the wagering requirement, which will be communicated at the time the bonus is granted. If wagering is not completed within the time limit, the bonus will be forfeited.

4.3 General Bonus Rules

• Each user will receive the welcome bonus only once.
• Regardless of the outcome of bets placed using bonus funds, winnings from the bonus cannot be withdrawn unless the wagering requirement is met.
• If misuse of bonus funds or fraudulent activity is detected, the relevant bonus and all winnings earned through it will be forfeited.
• hbjee reserves the right to change, suspend, or discontinue any bonus promotion at any time.
• A user may not combine multiple bonus offers at the same time unless explicitly permitted.

5.1 VIP Tiers & Benefits

hbjee's VIP program has four tiers, with weekly cashback benefits provided at each level:

5.2 VIP Tier Determination

VIP tier is determined based on the user's activity and participation. Advancement to a higher tier depends on the user's consistent activity. hbjee reserves the full right to make any decisions regarding VIP membership.

Cashback is generally provided each week. The cashback amount may be calculated based on the user's net losses. Wagering requirements may also apply to cashback funds.

6.1 Our Commitment

hbjee believes that gaming should be an enjoyable form of entertainment, not a source of problems. We are committed to the wellbeing and protection of our users. To this end, hbjee provides various tools and measures.

6.2 Self-Control Tools

hbjee users can use the following tools:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
• Take a Break: Temporarily suspend your account for a set period.
• Permanent Exclusion: Permanently close your account at your own request.
• Bet Limits: Set a limit on single bets or total bets.

To access these features, contact [email protected] or speak with the support team via live chat.

6.3 Protection of Minors

Persons under 21 years of age may not use the hbjee platform. We ask parents and guardians to ensure that children and minors cannot access this platform. hbjee reserves the right to verify age in cases of suspicious activity, and accounts found to be used without authorization will be closed.

7.1 Fraudulent Activities

The following activities are strictly prohibited and, if detected, may result in account closure and forfeiture of funds:

• Creating multiple accounts for the purpose of abusing bonuses.
• Intentionally exploiting any technical fault in the platform's software or game outcomes.
• Match fixing or placing bets based on insider information.
• Playing games through automated software, bots, or other scripts.
• Conducting transactions using stolen payment information.
• Using the platform for money laundering or other financial crimes.
• Attempting to access another user's account without authorization.

7.2 Communication Code of Conduct

The following conduct is prohibited on any hbjee communication channel (live chat, email, etc.):

• Speaking to support staff in abusive, threatening, or discriminatory language.
• Filing complaints or claiming bonuses by providing false information.
• Filing the same complaint multiple times without reasonable grounds.

8.1 Filing a Complaint

If you have a complaint regarding any transaction, game result, or account-related matter, please first write to [email protected] with full details, or contact the support team via 24/7 live chat. When filing a complaint, include the following information:

• Your account details (username / registered email).
• A detailed description of the issue, along with the date and time.
• The relevant transaction ID or game session details (if applicable).
• Your expected resolution.

8.2 Resolution Process

The support team will review the complaint and try to resolve it as quickly as possible. Complex matters may require additional investigation. In all disputes, hbjee's decision will be considered final.

8.3 Technical Errors

If any game session is left incomplete due to a technical issue, server outage, or software error, hbjee will investigate and take appropriate action. In such cases, hbjee reserves the right to make any decision, including voiding the faulty result or restarting the game session.

9.1 Data Collection and Use

hbjee collects users' personal information for the purposes of providing services, verifying identity, preventing fraud, and meeting legal obligations. Your information is not sold to third parties. Full details of how your data is used can be found on our Privacy Policy page.

9.2 SSL Encryption and Security

The hbjee platform uses SSL encryption technology to keep all your transactions and personal information secure. We follow fair play principles as a safe and reliable platform, and are committed to protecting user privacy.

10.1 Account Closure by hbjee

hbjee reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• If any provision of these terms and conditions is violated.
• If fraudulent or suspicious activity is detected.
• If false or incomplete registration information is provided.
• For any legal or regulatory requirement.

If an account is closed and there is any valid real-money balance with no policy violation, it will be returned.

10.2 Account Closure by the User

You may request to close your account at any time. To do so, send an email to [email protected] or contact us via live chat. Any pending bets will be settled before the account is closed, and any valid balance will be returned.

10.3 Limitation of Liability

hbjee will not be held responsible under any circumstances for the following:

• Losses incurred by the user due to internet disconnection or technical issues.
• Losses caused by problems with the user's own device or software.
• Delays or losses caused by third-party payment providers or other service providers.
• Any losses resulting from the user's failure to keep their own account information confidential.

11.1 Terms Updates

hbjee may update these terms and conditions as needed. For significant changes, users will be notified by email or through a notification on the platform. The latest terms and conditions will always be published on this page.

11.2 Contact Us

For any questions or concerns about these terms and conditions or the hbjee platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 7 days a week, 24 hours a day
• Language: Support available in Bengali and English

For more information, visit our FAQ page or read the Responsible Gaming section.